Privacy Policy

Information We Collect

When you submit an assistance request, we may collect your name, email address, phone number, country of residence, medical needs, and any additional details you choose to provide.

We may also collect technical data such as browser type, device information, IP address, and on-site usage patterns.

How We Use Your Information

• Respond to assistance requests and follow-up questions
• Help connect you with appropriate hospitals or services
• Improve website content, usability, and service quality
• Analyze aggregate traffic and usage trends

Cookies, Analytics, and Advertising

We may use cookies and similar technologies to understand website usage and improve performance.

Third-party services such as analytics or advertising providers may also place cookies according to their own policies.

Information Sharing

• With service providers who help us operate the website or respond to requests
• With hospitals or partners only when needed to support your request and when appropriate
• When required by law or to protect legal rights and safety

Data Security

We use reasonable administrative and technical measures to protect personal information.

However, no internet transmission or storage system can be guaranteed completely secure.

Your Rights

• Request access to the personal data we hold about you
• Ask for correction or deletion where applicable
• Withdraw consent where processing is based on consent
• Contact us with privacy-related questions or requests

Contact

For privacy-related inquiries, contact privacy@sinomedicalguide.com.